Reference

How q222 Handles Your Personal Information

Your privacy is a core part of how q222 operates — not a footnote. This page explains what data we collect when you use your account, how we store it, who we share it with, and what you can do about it.

Account Data ProtectionbKash, Nagad, Rocket PrivacyMobile Access SecurityYour Rights, Clearly Explained

Explore the Lobby Read FAQ

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about what data we hold, want to request a correction, or need to raise a concern about how your information is handled, our account support team is the right place to start. You can reach us through live chat directly inside your account, by email, or through the in-app help section on mobile. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt of your request when you submit it.

Team online

Live Chat

Open your account on mobile or desktop and tap the chat icon. Our support team picks up data queries and can escalate account privacy concerns directly.

Email Support

Send your data request or privacy concern to our support email address listed in your account settings. Include your registered mobile number for faster handling.

In-App Help

On your mobile device, go to the help section inside the q222 app. Select account and privacy from the topic list to submit your request without leaving the app.

What This Privacy Policy Covers

q222 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on q222 and use local payment methods like bKash, Nagad, or Rocket, we receive certain data: your registered mobile number, transaction reference IDs, and device identifiers from your session. We collect only what we need to run your account securely and

1
process payments accurately. Your payment credentials — your bKash PIN, Nagad mPIN, or Rocket password — are entered directly in those apps and never pass through our systems. We store account data on secured servers and apply access controls so only authorised personnel can view account
2
records. Data we hold includes your registration details, deposit and withdrawal history, and support correspondence. We do not sell your personal data to third parties. Where we work with payment processors or fraud-screening services, those partners are contractually bound to handle your data in line with
3
this policy. Availability of certain features and the specific data obligations that apply to you depend on your local law and the eligible regions from which access is permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical controls and operational practices to keep your account data secure. Sessions are protected, cookies are used to maintain your logged-in state and remember your preferences, and you can clear them through your browser settings at any time. If you want to update your registered details, change your password, or request that we correct inaccurate information, you can do this from account settings or by contacting support. Data retention periods vary depending on the type of record — transaction records are kept as required, while inactive account data is reviewed on a schedule set by our data handling procedures.

Session Cookies We use cookies to keep your session active and remember your account preferences. You can manage or clear cookies through your browser or device settings at any time.

Account Security Password changes and sensitive account updates require verification through the mobile number registered to your account — the same flow used for bKash and Nagad deposit confirmations.

Data Retention Transaction records linked to bKash, Nagad, and Rocket payments are retained as required by applicable obligations. You can request a summary of what we hold by contacting support.

Third-Party Access We do not share your data with advertisers. Payment processors and fraud-screening partners receive only what they need to complete a transaction, under contractual data-protection terms.

Your Questions About Privacy, Answered

These are the questions we hear most from account holders in Bangladesh about how their data is handled, what rights they have, and how to act on them.

We collect your registered mobile number, email address if provided, device identifiers, and records of your account activity including deposits made via bKash, Nagad, or Rocket and any support interactions.

No. Your bKash, Nagad, and Rocket credentials are entered directly in those apps. We only receive a transaction reference ID confirming a payment was made — your PIN or mPIN never touches our systems.

Contact support via live chat inside your account or by email from your registered address. State that you want a data access request, include your registered mobile number, and we will confirm receipt promptly.

You can submit a data deletion request through support. Whether and how we can action it depends on applicable legal obligations — for example, transaction records may need to be retained for a defined period under relevant law.

Retention periods vary by data type. Active account data is held while your account exists. Transaction history linked to local payments like Rocket or Nagad is kept as required, then reviewed for deletion on schedule.

We do not sell your data. We share limited data with payment processors and fraud-screening services only as needed to complete transactions and maintain account security, under contractual data-protection obligations.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoNagad Quickload InfoQ222 Glossary

How q222 Handles Your Personal Information

Contact Us About Your Data

Live Chat

Email Support

In-App Help

Data Handling, Cookies and Account Security

Your Questions About Privacy, Answered

01 What personal data does q222 collect when I open an account?

02 Does q222 store my bKash or Nagad PIN?

03 How do I request access to the data q222 holds about me?

04 Can I ask q222 to delete my account data?

05 How long does q222 keep my account data after I stop using the account?

06 Does q222 share my data with other companies?

Privacy Policy

Related pages

Related pages